ALEXVALEX.PL

These Terms and Conditions define the rules for using the Store, placing and fulfilling orders, concluding distance sales agreements, delivery, the right of withdrawal, and submitting and processing complaints. In the scope of services provided electronically, these Terms and Conditions constitute the regulations referred to in Art. 8 of the Act on the Provision of Electronic Services.

Seller — FF GROUP PL Spółka z ograniczoną odpowiedzialnością, details specified in the "Seller Details" section.

Store — the online store available at alexvalex.pl, including its subpages, forms, Account, Cart, and order process.

Client — a natural person, a legal person, or an organizational unit with legal capacity that uses the Store or concludes an agreement with the Seller.

Consumer — a natural person performing a legal transaction with the Seller not directly related to their business or professional activity.

Sole proprietor with consumer rights — a natural person concluding an agreement directly related to their business activity, when the content of the agreement shows that it does not have a professional character for this person, resulting in particular from the subject of their business activity made available in the Central Registration and Information on Business (CEIDG).

Entrepreneur — a Client concluding an agreement in connection with their business or professional activity who is neither a Consumer nor a Sole proprietor with consumer rights.

Goods — a movable item offered in the Store, including in particular clothes dryers, ironing boards and accessories, mops, household accessories, garden products, and ladders.

Price — the price of the Goods indicated in the Store in Polish Zlotys (PLN), including taxes, unless legal provisions state otherwise. The delivery cost is indicated separately before placing the order.

Account — an individual Client panel created after registration, enabling the use of Store functions, in particular placing orders and accessing order history.

Durable medium — a material or tool enabling the storage of information addressed personally to the Client in a way that allows access to it in the future and its reproduction in an unchanged form, in particular e-mail or PDF file.

Sales Agreement — a sales agreement of the Goods concluded between the Seller and the Client at a distance through the Store.

Non-conformity of the Goods with the agreement — the status defined in the provisions of the Act on Consumer Rights, in particular non-conformity with the description, type, quantity, quality, functionality, compatibility, or safety agreed in the agreement or required by law.

The Store conducts sales of Goods via the Internet. Information about the Goods, their main characteristics, availability, prices, and delivery conditions are presented on the product pages and in the order process.

Using the Store requires a device with Internet access, an up-to-date web browser, an active e-mail address, and enabled JavaScript and cookies necessary for the Cart and the order process.

The Seller takes appropriate technical and organizational measures to protect data and ensure communication security. The Store may be temporarily unavailable due to maintenance, updates, or technical failures. The Seller does not restrict the Client's rights resulting from mandatory provisions of law.

The Client undertakes to use the Store in accordance with the law, good practices, and these Terms and Conditions, not to provide unlawful content, and not to take actions that could disrupt the functioning of the Store, violate its security, or infringe the rights of third parties.

Content, photos, logos, layout, and materials available in the Store are protected by law. Copying, distributing, or using them for commercial purposes without the Seller's consent is prohibited, except as permitted by law.

The Store may provide an Account, Cart, order form, contact form, and e-mail notifications related to the order. The scope of available services results from the current functionality of the Store.

Creating an Account requires providing data marked as mandatory, setting a password, and accepting the Terms and Conditions. The Account is free of charge. The Client should protect their login details and not share them with third parties.

An order can be placed after logging into the Account or without registration, if such an option is provided in the checkout. If the Store requires an Account, the Seller will ensure a functioning registration process before checkout.

The Client may close the Account at any time by sending a request to the Seller's e-mail address or by using the function available in the Account. Deleting the Account does not affect orders already placed or the Seller's obligation to store documents under applicable laws.

The Seller may temporarily block the Account if necessary for security reasons or in case of reasonable suspicion of violation of the law or these Terms and Conditions. If possible, the Seller will inform the Client about the reason and how to submit a complaint regarding the block.

Complaints regarding the Account or electronic services can be submitted by e-mail or in writing to the Seller's details. The Seller responds to such complaints within 14 days of receipt.

Newsletter, loyalty program, customer reviews, subscriptions, and digital content are not covered by these Terms and Conditions. If launched, the Terms and Conditions and consent processes must be updated accordingly.

Goods and their descriptions presented in the Store constitute an invitation to submit offers to conclude an agreement within the meaning of Art. 71 of the Civil Code, unless explicitly stated otherwise. The final conditions of the order result from the summary displayed before sending it.

To place an order, the Client selects the Goods, adds them to the Cart, provides the data necessary for delivery, selects the delivery and payment methods, checks the summary, and accepts the Terms and Conditions. Before sending the order, the Client can correct the data or change the contents of the Cart.

The button ending the order process must be clearly marked with information about the obligation to pay, e.g., "Order and pay", "Buy and pay", or equivalent. Clicking "Confirm" or "Order now" alone should not be used as the sole indication of payment obligation.

Clicking the button marked in accordance with the preceding paragraph constitutes a binding offer by the Client to conclude a Sales Agreement and creates an obligation to pay the price if the Seller accepts the offer.

Immediately upon receiving the order, the Seller sends an e-mail confirming receipt of the order. The Sales Agreement is concluded when the Seller sends an e-mail confirming acceptance of the order for processing, unless legal provisions or the content of the message indicate an earlier moment of agreement conclusion.

The e-mail confirming the conclusion of the agreement contains at least the Seller's details, description of the Goods, quantity, price, shipping costs and methods, payment methods, expected fulfillment date, and the Terms and Conditions along with information on the right of withdrawal in a form that allows them to be saved on a durable medium.

If, after placing the order, it turns out that the Goods are unavailable or the price or description contains an obvious error, the Seller will immediately inform the Client. If the Agreement has not yet been concluded, the Seller may reject the order; if it has been concluded, further actions must respect the law and Consumer rights.

The Seller stores data regarding concluded agreements in accordance with the law. The Client can access the content of the agreement via the Account or e-mail, as far as the data is available in the system.

Prices of Goods are given in Polish Zlotys (PLN) and include taxes. Before sending the order, the Client receives information about the total price of the Goods, delivery costs, and other charges. If the Seller announces a price reduction, next to the current price they will state the lowest price from the 30 days prior to the reduction, and in the case of Goods offered for a shorter period, the lowest price since the start of sales.

Available payment methods, payment deadlines, and any restrictions are indicated in the order form and on the "Dostawa i płatność" page. The Seller cannot charge fees of which the Client was not informed before placing the order.

If payment is not made within the required time, the Seller may call on the Client to pay, cancel the order before the agreement is concluded, or exercise the rights resulting from the law and the concluded agreement.

The Seller issues a receipt or invoice in accordance with applicable regulations. A Client who is an Entrepreneur must provide a valid Tax ID (NIP) and invoice details before completing the order. Subsequent issuance of an invoice to an entrepreneur may not be possible if tax regulations require the NIP to be provided beforehand.

Invoices for Entrepreneurs may be issued or made available through the National e-Invoice System (KSeF) when required by applicable laws or the agreed delivery method. Invoices for Consumers are issued and delivered in a form permitted by law; KSeF does not change their rights.

Delivery is carried out exclusively within the territory of Poland. Available delivery methods, carriers, prices, size restrictions, and estimated delivery times are indicated next to the Goods and in the order form before it is submitted.

Unless another deadline has been agreed, the Goods will be delivered immediately, no later than within 30 days from the conclusion of the Sales Agreement. If the selected Goods have a different, clearly indicated processing time, the Client is informed about it before placing the order.

With respect to the Consumer, the risk of accidental loss or damage to the Goods passes to the Consumer when the Goods are delivered to them or to a third party designated by them other than the carrier. Signing a damage report is not a condition for submitting a complaint.

The Client should inspect the shipment as far as possible upon receipt and immediately report visible damage to the carrier, which may facilitate the evidentiary process. Failure to make such a report does not deprive the Consumer of their rights against the Seller.

If the shipment is not received due to reasons attributable to the Client, the Seller may call on the Client to perform the agreement, and then — if legally permissible — withdraw from the agreement and claim only the actual, reasonable, and documented costs incurred for this reason. This provision does not limit the Consumer's right to withdraw from the agreement.

The Consumer and the Sole proprietor with consumer rights who concluded a distance Sales Agreement may withdraw from it without giving a reason within 14 days, subject to the exceptions provided for in the Act on Consumer Rights.

The 14-day period for a single item runs from the day on which the Consumer or a third party designated by them other than the carrier takes possession of the Goods. In the case of multiple Goods delivered separately, the period runs from receipt of the last item, batch, or part, and for regular deliveries — from receipt of the first item.

The declaration of withdrawal can be submitted by e-mail to the Seller's address, in writing to the Seller's address, or using the form in Appendix No. 2. The form is not mandatory. To meet the deadline, it is sufficient to send the declaration before its expiry.

Upon receiving the declaration, the Seller immediately confirms its receipt on a durable medium. The Goods must be sent back to the address: FF GROUP PL Sp. z o.o., ul. Szlak 7/222, 31-153 Kraków, Poland, no later than 14 days from the date of submission of the declaration. The Consumer bears the direct cost of return, unless the Seller agreed to bear it or failed to inform of this obligation.

The right of withdrawal does not apply in the cases specified in Art. 38 of the Act on Consumer Rights, e.g., in relation to non-prefabricated Goods made according to the Client's specifications, sealed Goods that cannot be returned after opening due to health protection or hygiene reasons, or other agreements covered by statutory exclusion. The exclusion can only be applied when it actually concerns the given Goods or service and was communicated before the order.

In the event of an effective withdrawal, the Agreement is considered null and void. The Seller returns all payments received, including the cost of the cheapest standard delivery method offered in the Store, immediately, no later than within 14 days from the day of receipt of the declaration of withdrawal.

The Seller may withhold the refund until they receive the Goods back or until proof of returning them is provided, whichever occurs first. The refund is made using the same payment method, unless the Client has expressly agreed to another solution that does not entail additional costs.

The Consumer is liable for any diminished value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. The Seller cannot deduct such an amount automatically without assessing the specific condition of the Goods and the legal basis.

The Seller is liable to the Consumer and the Sole proprietor with consumer rights for non-conformity of the Goods with the agreement under the Act on Consumer Rights. The liability generally lasts 2 years from the delivery of the Goods, unless regulations or characteristics of the Goods provide for a longer period.

A complaint can be submitted in any form, in particular by e-mail to the Seller's address or in writing to the complaint address. For efficient processing, it is worth indicating the order number, description of the problem, date of its disclosure, the Client's request, and contact details. A receipt is not a condition for accepting a complaint; the purchase can also be proved by other means.

The Consumer may first demand repair or replacement of the Goods. In the cases specified by the Act, they may also demand a price reduction or withdraw from the agreement. The Seller may refuse the chosen method of bringing the Goods into conformity if it is impossible or would entail excessive costs, respecting the Consumer's rights resulting from the Act.

The Seller responds to the Consumer's complaint within 14 days of receipt. Failure to respond within this period means that the complaint is accepted to the extent and on the terms specified in the Act.

The Consumer makes the Goods available to the Seller, and the Seller bears the reasonable costs of repair, replacement, transport, delivery, labor, and materials. If return of the Goods is necessary to process the complaint, the Seller agrees with the Client on the method of transport or collects them at their own expense when required by regulations.

The warranty of the manufacturer or other guarantor applies only if a warranty card or a separate warranty statement was attached to the Goods. The warranty does not exclude, limit, or suspend the Consumer's statutory rights resulting from the non-conformity of the Goods with the agreement.

With respect to an Entrepreneur who is neither a Consumer nor a Sole proprietor with consumer rights, the Seller's liability under the statutory warranty (rękojmia) is excluded to the fullest extent permitted by Art. 558 § 1 of the Civil Code. The exclusion does not affect the rights of entities granted consumer protection by law.

The Seller provides Goods in accordance with applicable product safety regulations. Online offers must contain, to the extent required by law, information identifying the Goods, the manufacturer, the responsible person in the EU, the model or type, and safety warnings and information in Polish.

The Client should use the Goods in accordance with their intended purpose, instructions, and warnings. In case of obtaining information about a risk, the Seller may suspend sales, withdraw the Goods, or issue a safety communication in accordance with the law.

The rules of personal data processing and cookies usage are defined in the "Polityka prywatności i cookies" document, available in the Store.

The data controller is the Seller indicated in § 1. The policy must describe at least the purposes and legal grounds of data processing, storage periods, data recipients (e.g. carrier, payment operator, hosting provider), data subject rights, the method of lodging a complaint with the President of UODO, and the rules of necessary, analytical, and marketing cookies.

Marketing consents and consents for non-essential cookies must be voluntary, separate, not pre-checked by default, and withdrawable at any time. Consent to marketing cannot be a condition for placing an order.

The Consumer may use out-of-court complaint handling and redress mechanisms, in particular assistance from consumer ombudsmen or the competent Voivodship Inspectorate of Trade Inspection, as well as information on the website of the Office of Competition and Consumer Protection. Using these procedures is generally voluntary and requires a legal basis or consent of the parties, if required.

The court jurisdiction in disputes with the Consumer and the Sole proprietor with consumer rights results from generally applicable provisions of law. In disputes with an Entrepreneur who does not enjoy consumer protection, the court competent for the Seller's registered office may have jurisdiction, to the extent permitted by law.

In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular the Civil Code, the Act on Consumer Rights, the Act on the Provision of Electronic Services, personal data protection regulations, and product safety regulations.

Amendments to the Terms and Conditions may result in particular from changes in the law, changes in the Store's functionality, payment or delivery methods, or the need to protect safety. Amendments do not affect acquired rights and do not apply to agreements concluded before their entry into force. A Client with an Account will be informed of any significant changes in a way that allows them to read the changes.

If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions shall remain in force, and the parties shall replace it with a provision closest to the economic and legal purpose, respecting Consumer rights.

These Terms and Conditions are effective as of August 1, 2026.