{"id":10817,"date":"2026-07-18T10:32:14","date_gmt":"2026-07-18T07:32:14","guid":{"rendered":"https:\/\/alexvalex.pl\/?page_id=10817"},"modified":"2026-07-18T15:17:56","modified_gmt":"2026-07-18T12:17:56","slug":"returns","status":"publish","type":"page","link":"https:\/\/alexvalex.pl\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10817\" class=\"elementor elementor-10817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad404b3 e-con-full e-flex e-con e-parent\" data-id=\"ad404b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205a9d1 elementor-widget elementor-widget-html\" data-id=\"205a9d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.alexvalex-returns-wrapper {\n    background-color: #ffffff;\n    padding: 50px 40px;\n    border-radius: 8px;\n    max-width: 920px;\n    margin: 30px auto;\n    font-family: 'Outfit', 'Montserrat', sans-serif;\n    color: #2d3748;\n    line-height: 1.75;\n}\n\n@media (max-width: 768px) {\n    .alexvalex-returns-wrapper {\n        padding: 25px 15px;\n        margin: 15px auto;\n    }\n}\n\n.alexvalex-returns-wrapper h1.returns-title {\n    color: #163f45;\n    font-size: 32px;\n    font-weight: 700;\n    text-align: center;\n    margin: 0 0 8px 0;\n    letter-spacing: 0.5px;\n}\n\n.alexvalex-returns-wrapper h2.returns-subtitle {\n    color: #b9b34a;\n    font-size: 16px;\n    font-weight: 600;\n    text-align: center;\n    margin: 0 0 35px 0;\n    text-transform: uppercase;\n    letter-spacing: 2px;\n    border-bottom: 2px solid #f0f4f5;\n    padding-bottom: 20px;\n}\n\n\/* Instructions Layout *\/\n.alexvalex-returns-wrapper .info-card-block {\n    background-color: #f8fafc;\n    border-left: 4px solid #b9b34a;\n    padding: 20px 25px;\n    margin-bottom: 30px;\n    border-radius: 0 8px 8px 0;\n}\n\n.alexvalex-returns-wrapper .info-card-block p {\n    font-size: 15px;\n    margin: 0;\n    font-weight: 600;\n    color: #163f45;\n}\n\n.alexvalex-returns-wrapper h3.section-subtitle {\n    color: #163f45;\n    font-size: 20px;\n    font-weight: 700;\n    margin: 30px 0 15px 0;\n    border-bottom: 1px solid #edf2f7;\n    padding-bottom: 8px;\n}\n\n.alexvalex-returns-wrapper ol.steps-list {\n    margin-bottom: 30px;\n    padding-left: 20px;\n}\n\n.alexvalex-returns-wrapper ol.steps-list li {\n    font-size: 14.5px;\n    margin-bottom: 15px;\n    line-height: 1.6;\n}\n\n.alexvalex-returns-wrapper ol.steps-list li strong {\n    color: #163f45;\n}\n\n.alexvalex-returns-wrapper .address-box {\n    background-color: #edf2f7;\n    padding: 15px 20px;\n    border-radius: 6px;\n    margin-top: 10px;\n    display: inline-block;\n    border: 1px solid #e2e8f0;\n}\n\n.alexvalex-returns-wrapper .address-box p {\n    margin: 0;\n    font-size: 14px;\n    font-weight: bold;\n    color: #163f45;\n}\n\n.alexvalex-returns-wrapper .warning-box {\n    background-color: #fffaf0;\n    border: 1px solid #feebc8;\n    border-radius: 6px;\n    padding: 15px 20px;\n    margin-bottom: 30px;\n    font-size: 13.5px;\n    color: #dd6b20;\n}\n\n.alexvalex-returns-wrapper .rules-bullets {\n    margin-bottom: 40px;\n    padding-left: 20px;\n}\n\n.alexvalex-returns-wrapper .rules-bullets li {\n    font-size: 14px;\n    margin-bottom: 10px;\n    line-height: 1.6;\n}\n\n\/* Premium Form Styling - Light Theme with Logo Colors *\/\n.alexvalex-returns-form {\n    background-color: #f8fafc; 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Alternatively, you can email your withdrawal notice to: <a href=\"mailto:info@ffgroup.global\">info@ffgroup.global<\/a>.\n        <\/li>\n        <li>\n            <strong>Ship returned goods:<\/strong><br>\n            Within a maximum of 14 days from notifying us of your decision to withdraw, ship the products back to the following shipping address:\n            <br>\n            <div class=\"address-box\">\n                <p>FF GROUP PL Sp. z o.o.<\/p>\n                <p>ul. Szlak 7\/222<\/p>\n                <p>31-153 Krak\u00f3w<\/p>\n                <p>Poland<\/p>\n            <\/div>\n        <\/li>\n        <li>\n            <strong>Receive your refund:<\/strong><br>\n            We will process the refund immediately, and no later than 14 days after receiving the statement. We reserve the right to withhold the refund until we receive the goods back or proof of return shipment is provided.\n        <\/li>\n    <\/ol>\n    \n    <div class=\"warning-box\">\n        <strong>Important Notice:<\/strong> Sending your return parcel to any address other than the one specified above may significantly delay processing and verification times.\n    <\/div>\n    \n    <h3 class=\"section-subtitle\">Terms & Conditions of Returns<\/h3>\n    <ul class=\"rules-bullets\">\n        <li><strong>Product wear:<\/strong> The returned product must not bear marks of use exceeding those necessary to establish the nature, characteristics, and functioning of the goods. If the returned product is damaged, incomplete, or returned in a severely damaged original box, we reserve the right to reduce the refund amount proportionally to the loss in commercial value of the product.<\/li>\n        <li><strong>Custom products exclusion:<\/strong> The right of withdrawal does not apply to goods manufactured on custom order (serving the client's individualized needs) where manufacturing has begun upon the client's instruction.<\/li>\n        <li><strong>Legal details:<\/strong> Complete terms of purchases, consumer rights, and cancellation policies can be reviewed under the <a href=\"\/en\/terms-and-conditions\/\">TERMS AND CONDITIONS<\/a> section.<\/li>\n    <\/ul>\n    \n    <form id=\"alexvalexReturnsForm\" class=\"alexvalex-returns-form\" action=\"\" method=\"POST\">\n        <h3 class=\"form-heading\">Product Return Request Form<\/h3>\n        <div class=\"form-grid\">\n            <div class=\"form-group form-group-full\">\n                <label for=\"data_zwrotu\">Date of return request<\/label>\n                <input type=\"text\" id=\"data_zwrotu\" name=\"data_zwrotu\" readonly>\n            <\/div>\n            \n            <div class=\"form-group\">\n                <label for=\"imie\">First Name *<\/label>\n                <input type=\"text\" id=\"imie\" name=\"imie\" required placeholder=\"e.g. John\">\n            <\/div>\n            <div class=\"form-group\">\n                <label for=\"nazwisko\">Last Name *<\/label>\n                <input type=\"text\" id=\"nazwisko\" name=\"nazwisko\" required placeholder=\"e.g. Smith\">\n            <\/div>\n            \n            <div class=\"form-group\">\n                <label for=\"email\">Email address *<\/label>\n                <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"e.g. john@gmail.com\">\n            <\/div>\n            <div class=\"form-group\">\n                <label for=\"telefon\">Phone number *<\/label>\n                <input type=\"tel\" id=\"telefon\" name=\"telefon\" required placeholder=\"e.g. +48 500 600 700\">\n            <\/div>\n            \n            <div class=\"form-group\">\n                <label for=\"numer_zamowienia\">Order Number *<\/label>\n                <input type=\"text\" id=\"numer_zamowienia\" name=\"numer_zamowienia\" required placeholder=\"e.g. 12345\">\n            <\/div>\n            <div class=\"form-group\">\n                <label for=\"data_zamowienia\">Order Date *<\/label>\n                <input type=\"date\" id=\"data_zamowienia\" name=\"data_zamowienia\" required>\n            <\/div>\n            \n            <div class=\"form-group form-group-full\">\n                <label for=\"nazwa_produktu\">Name of returned product *<\/label>\n                <textarea id=\"nazwa_produktu\" name=\"nazwa_produktu\" required placeholder=\"Enter product name, model or item code\"><\/textarea>\n            <\/div>\n            \n            <div class=\"form-group form-group-full\">\n                <label for=\"numer_konta\">Bank account number (for refund) *<\/label>\n                <input type=\"text\" id=\"numer_konta\" name=\"numer_konta\" required placeholder=\"PL00 0000 0000 0000 0000 0000 0000 (26 digits)\">\n            <\/div>\n            \n            <div class=\"form-group form-group-full\">\n                <label for=\"wiadomosc\">Reason for return \/ additional comments (optional)<\/label>\n                <textarea id=\"wiadomosc\" name=\"wiadomosc\" placeholder=\"Describe the reason for return, it helps us improve our assortment\"><\/textarea>\n            <\/div>\n        <\/div>\n        \n        <div class=\"submit-container\">\n            <button type=\"submit\" id=\"submitReturnsBtn\" class=\"submit-btn\">Send return request form<\/button>\n        <\/div>\n    <\/form>\n<\/div>\n\n<!-- Modal Popups -->\n<div id=\"alexvalexModal\" class=\"alexvalex-form-modal\">\n    <div class=\"alexvalex-form-modal-content\">\n        <div id=\"modalIcon\" class=\"alexvalex-form-modal-icon\">\u2713<\/div>\n        <div id=\"modalTitle\" class=\"alexvalex-form-modal-title\">Success<\/div>\n        <div id=\"modalMsg\" class=\"alexvalex-form-modal-message\">Your statement has been submitted.<\/div>\n        <button id=\"modalCloseBtn\" class=\"alexvalex-form-modal-btn\">Close<\/button>\n    <\/div>\n<\/div>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function() {\n    \/\/ Set current date\n    const dateInput = document.getElementById(\"data_zwrotu\");\n    const options = { year: 'numeric', month: 'long', day: 'numeric' };\n    const today = new Date();\n    dateInput.value = today.toLocaleDateString(\"en-US\", options);\n\n    \/\/ Form submission\n    const form = document.getElementById(\"alexvalexReturnsForm\");\n    const submitBtn = document.getElementById(\"submitReturnsBtn\");\n    \n    \/\/ Modal elements\n    const modal = document.getElementById(\"alexvalexModal\");\n    const modalIcon = document.getElementById(\"modalIcon\");\n    const modalTitle = document.getElementById(\"modalTitle\");\n    const modalMsg = document.getElementById(\"modalMsg\");\n    const modalClose = document.getElementById(\"modalCloseBtn\");\n\n    function showModal(success, title, msg) {\n        modalIcon.className = \"alexvalex-form-modal-icon \" + (success ? \"success-icon\" : \"error-icon\");\n        modalIcon.innerHTML = success ? \"\u2713\" : \"\u2717\";\n        modalTitle.innerHTML = title;\n        modalMsg.innerHTML = msg;\n        modal.classList.add(\"active\");\n    }\n\n    modalClose.addEventListener(\"click\", function() {\n        modal.classList.remove(\"active\");\n    });\n\n    \/\/ Close modal on click outside\n    window.addEventListener(\"click\", function(event) {\n        if (event.target == modal) {\n            modal.classList.remove(\"active\");\n        }\n    });\n\n    form.addEventListener(\"submit\", function(e) {\n        e.preventDefault();\n        \n        \/\/ Basic frontend validation\n        const konto = document.getElementById(\"numer_konta\");\n        const cleanedKonto = konto.value.replace(\/\\s+\/g, \"\");\n        if (cleanedKonto.length < 26) {\n            konto.classList.add(\"invalid-input\");\n            showModal(false, \"Validation error\", \"The bank account number must contain 26 digits.\");\n            return;\n        } else {\n            konto.classList.remove(\"invalid-input\");\n        }\n\n        \/\/ Disable submit button\n        submitBtn.disabled = true;\n        const originalBtnText = submitBtn.innerHTML;\n        submitBtn.innerHTML = \"Sending...\";\n\n        \/\/ Form data\n        const formData = new FormData(form);\n\n        \/\/ AJAX Request\n        fetch(\"\/wp-content\/themes\/sapa-child\/handlers\/process-return.php\", {\n            method: \"POST\",\n            body: formData\n        })\n        .then(response => {\n            if (!response.ok) {\n                throw new Error(\"HTTP error \" + response.status);\n            }\n            return response.json();\n        })\n        .then(data => {\n            if (data.status === \"success\") {\n                showModal(true, \"Statement sent!\", data.message);\n                form.reset();\n                dateInput.value = today.toLocaleDateString(\"en-US\", options);\n            } else {\n                showModal(false, \"An error occurred\", data.message);\n            }\n        })\n        .catch(error => {\n            console.error(\"Error submitting form:\", error);\n            showModal(false, \"Connection error\", \"Failed to connect to the server. Please try again later or email us at info@ffgroup.global\");\n        })\n        .finally(() => {\n            submitBtn.disabled = false;\n            submitBtn.innerHTML = originalBtnText;\n        });\n    });\n});\n<\/script>\n```\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Cancellations Withdrawal from distance purchase contract As a Consumer, you can withdraw from a distance purchase agreement within 14 calendar days from the date of physical receipt of goods, without stating any reason. How to make a return step-by-step? Complete and submit the withdrawal statement form: Fill out the online form below and &hellip; <a href=\"https:\/\/alexvalex.pl\/en\/returns\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Returns<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10817","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns - alexvalex.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexvalex.pl\/en\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - alexvalex.pl\" \/>\n<meta property=\"og:description\" content=\"Returns and Cancellations Withdrawal from distance purchase contract As a Consumer, you can withdraw from a distance purchase agreement within 14 calendar days from the date of physical receipt of goods, without stating any reason. How to make a return step-by-step? Complete and submit the withdrawal statement form: Fill out the online form below and &hellip; Continue reading Returns\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alexvalex.pl\/en\/returns\/\" \/>\n<meta property=\"og:site_name\" content=\"alexvalex.pl\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-18T12:17:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/returns\\\/\",\"url\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/returns\\\/\",\"name\":\"Returns - alexvalex.pl\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#website\"},\"datePublished\":\"2026-07-18T07:32:14+00:00\",\"dateModified\":\"2026-07-18T12:17:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/alexvalex.pl\\\/en\\\/returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/\",\"name\":\"alexvalex.pl\",\"description\":\"houseware product\",\"publisher\":{\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#organization\",\"name\":\"alexvalex.pl\",\"url\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/alexvalex.pl\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/avll.svg\",\"contentUrl\":\"https:\\\/\\\/alexvalex.pl\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/avll.svg\",\"width\":155,\"height\":56,\"caption\":\"alexvalex.pl\"},\"image\":{\"@id\":\"https:\\\/\\\/alexvalex.pl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns - alexvalex.pl","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/alexvalex.pl\/en\/returns\/","og_locale":"en_US","og_type":"article","og_title":"Returns - alexvalex.pl","og_description":"Returns and Cancellations Withdrawal from distance purchase contract As a Consumer, you can withdraw from a distance purchase agreement within 14 calendar days from the date of physical receipt of goods, without stating any reason. How to make a return step-by-step? 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