{"id":8456,"date":"2025-03-07T01:47:46","date_gmt":"2025-03-06T22:47:46","guid":{"rendered":"https:\/\/alexvalex.pl\/?page_id=8456"},"modified":"2026-07-18T23:45:40","modified_gmt":"2026-07-18T20:45:40","slug":"complaints","status":"publish","type":"page","link":"https:\/\/alexvalex.pl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8456\" class=\"elementor elementor-8456\">\n\t\t\t\t<div class=\"elementor-element elementor-element-971c246 e-flex e-con-boxed e-con e-parent\" data-id=\"971c246\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9523554 elementor-widget elementor-widget-html\" data-id=\"9523554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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translateY(-2px);\n    box-shadow: 0 5px 15px rgba(185, 179, 74, 0.3);\n}\n\n.alexvalex-complaints-wrapper a.text-link {\n    color: #163f45;\n    text-decoration: none;\n    font-weight: 600;\n    border-bottom: 1px dotted #163f45;\n}\n\n.alexvalex-complaints-wrapper a.text-link:hover {\n    color: #b9b34a;\n    border-bottom-color: #b9b34a;\n}\n<\/style>\n\n<div class=\"alexvalex-complaints-wrapper\">\n    <h1 class=\"complaints-title\">Reclamations and Complaints<\/h1>\n    <h2 class=\"complaints-subtitle\">Complaint procedure at alexvalex.pl online store<\/h2>\n    \n    <div class=\"complaints-grid\">\n        <div class=\"complaints-block\">\n            <h3><span class=\"block-num\">1<\/span>Statutory Warranty for Non-Conformity<\/h3>\n            <p>We are liable to Consumers and Sole proprietors with consumer rights for any non-conformity of the Goods with the sales agreement (statutory warranty for defects).<\/p>\n            <p>The warranty is valid for <strong>2 years<\/strong> from the date of physical delivery of the Goods to the Customer.<\/p>\n        <\/div>\n        \n        <div class=\"complaints-block complaints-block-gold\">\n            <h3><span class=\"block-num\">2<\/span>Submitting a Complaint<\/h3>\n            <p>If you find that the goods are defective or do not conform to the agreement, please submit your complaint in one of the following ways:<\/p>\n            <ul>\n                <li><strong>Email:<\/strong> Send a notification to our support email: <a href=\"mailto:info@ffgroup.global\" class=\"text-link\">info@ffgroup.global<\/a>.<\/li>\n                <li><strong>Post:<\/strong> Send a written statement to our registered business address:<\/li>\n            <\/ul>\n            <div style=\"text-align: center;\">\n                <div class=\"complaints-address-box\">\n                    <p>Complaint and shipment address:<\/p>\n                    <p><strong>FF GROUP PL Sp. z o.o.<\/strong><\/p>\n                    <p>ul. Szlak 7\/222<\/p>\n                    <p>31-153 Krak\u00f3w, Poland<\/p>\n                <\/div>\n            <\/div>\n            <p>Please provide your <strong>order number<\/strong>, a detailed <strong>description of the defect<\/strong>, the date of disclosure, and your <strong>request<\/strong> (repair of the item, replacement for a new one, price reduction, or contract cancellation and refund).<\/p>\n        <\/div>\n        \n        <div class=\"complaints-block\">\n            <h3><span class=\"block-num\">3<\/span>Response Time<\/h3>\n            <p>We will respond to your complaint within <strong>14 calendar days<\/strong> of receipt.<\/p>\n            <p>If we fail to reply or address your demands within this time, the complaint is deemed accepted in accordance with Polish consumer protection law.<\/p>\n        <\/div>\n    <\/div>\n    \n    <div class=\"download-action-box\">\n        <div class=\"download-action-text\">\n            <h4>Complaint Form Template<\/h4>\n            <p>Download the prepared complaint form in PDF format, fill it out, and attach it to your shipping package.<\/p>\n        <\/div>\n        <a href=\"\/formularz_reklamacji_EN.pdf\" download class=\"download-btn\">Download PDF<\/a>\n    <\/div>\n<\/div>\n```\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reclamations and Complaints Complaint procedure at alexvalex.pl online store 1Statutory Warranty for Non-Conformity We are liable to Consumers and Sole proprietors with consumer rights for any non-conformity of the Goods with the sales agreement (statutory warranty for defects). The warranty is valid for 2 years from the date of physical delivery of the Goods to &hellip; <a href=\"https:\/\/alexvalex.pl\/en\/complaints\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Complaints<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8456","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - alexvalex.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexvalex.pl\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - alexvalex.pl\" \/>\n<meta property=\"og:description\" content=\"Reclamations and Complaints Complaint procedure at alexvalex.pl online store 1Statutory Warranty for Non-Conformity We are liable to Consumers and Sole proprietors with consumer rights for any non-conformity of the Goods with the sales agreement (statutory warranty for defects). 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