{"id":10914,"date":"2025-03-07T01:47:46","date_gmt":"2025-03-06T22:47:46","guid":{"rendered":"https:\/\/alexvalex.pl\/polityka-rozpatrywania-reklamacji-i-skarg\/"},"modified":"2026-07-19T00:01:14","modified_gmt":"2026-07-18T21:01:14","slug":"reklamacje","status":"publish","type":"page","link":"https:\/\/alexvalex.pl\/pl\/reklamacje\/","title":{"rendered":"Reklamacje"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10914\" class=\"elementor elementor-10914 elementor-8456\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28fb9d4 e-flex e-con-boxed e-con e-parent\" data-id=\"28fb9d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05489f6 elementor-widget elementor-widget-html\" data-id=\"05489f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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translateY(-2px);\n    box-shadow: 0 5px 15px rgba(185, 179, 74, 0.3);\n}\n\n.alexvalex-complaints-wrapper a.text-link {\n    color: #163f45;\n    text-decoration: none;\n    font-weight: 600;\n    border-bottom: 1px dotted #163f45;\n}\n\n.alexvalex-complaints-wrapper a.text-link:hover {\n    color: #b9b34a;\n    border-bottom-color: #b9b34a;\n}\n<\/style>\n\n<div class=\"alexvalex-complaints-wrapper\">\n    <h1 class=\"complaints-title\">Reklamacje i zg\u0142oszenia<\/h1>\n    <h2 class=\"complaints-subtitle\">Procedura reklamacyjna w sklepie alexvalex.pl<\/h2>\n    \n    <div class=\"complaints-grid\">\n        <div class=\"complaints-block\">\n            <h3><span class=\"block-num\">1<\/span>Odpowiedzialno\u015b\u0107 za zgodno\u015b\u0107 towaru z umow\u0105 (R\u0119kojmia)<\/h3>\n            <p>Jako sprzedawca odpowiadamy wobec Konsument\u00f3w oraz os\u00f3b fizycznych prowadz\u0105cych jednoosobow\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105 dokonuj\u0105cych zakupu w celach niezwi\u0105zanych bezpo\u015brednio z ich bran\u017c\u0105 zawodow\u0105 (tzw. Przedsi\u0119biorcy na prawach konsumenta), za wszelkie wady fizyczne oraz brak zgodno\u015bci towaru z zawart\u0105 umow\u0105 sprzeda\u017cy.<\/p>\n            <p>Odpowiedzialno\u015b\u0107 ta (r\u0119kojmia ustawowa) obowi\u0105zuje przez okres <strong>2 lat<\/strong> od dnia wydania (dor\u0119czenia) towaru Klientowi.<\/p>\n        <\/div>\n        \n        <div class=\"complaints-block complaints-block-gold\">\n            <h3><span class=\"block-num\">2<\/span>Jak z\u0142o\u017cy\u0107 reklamacj\u0119?<\/h3>\n            <p>W przypadku stwierdzenia wady produktu lub jego niezgodno\u015bci z opisem\/umow\u0105, prosimy o zg\u0142oszenie reklamacji w jeden z poni\u017cszych sposob\u00f3w:<\/p>\n            <ul>\n                <li><strong>Droga mailowa:<\/strong> Wy\u015blij zg\u0142oszenie na adres e-mail: <a href=\"mailto:info@ffgroup.global\" class=\"text-link\">info@ffgroup.global<\/a>.<\/li>\n                <li><strong>Droga pocztowa:<\/strong> Wy\u015blij pisemne o\u015bwiadczenie na poni\u017cszy adres korespondencyjny:<\/li>\n            <\/ul>\n            <div style=\"text-align: center;\">\n                <div class=\"complaints-address-box\">\n                    <p>Adres do reklamacji i wysy\u0142ki:<\/p>\n                    <p><strong>FF GROUP PL Sp. z o.o.<\/strong><\/p>\n                    <p>ul. Szlak 7\/222<\/p>\n                    <p>31-153 Krak\u00f3w, Polska<\/p>\n                <\/div>\n            <\/div>\n            <p>W celu sprawnego rozpatrzenia zg\u0142oszenia prosimy o zawarcie w tre\u015bci reklamacji: <strong>numeru zam\u00f3wienia<\/strong>, dok\u0142adnego <strong>opisu wady<\/strong> lub usterki, daty jej wykrycia oraz Pa\u0144stwa <strong>\u017c\u0105dania reklamacyjnego<\/strong> (naprawa towaru, wymiana na wolny od wad, obni\u017cenie ceny lub odst\u0105pienie od umowy i zwrot pieni\u0119dzy).<\/p>\n        <\/div>\n        \n        <div class=\"complaints-block\">\n            <h3><span class=\"block-num\">3<\/span>Czas rozpatrzenia reklamacji<\/h3>\n            <p>Zobowi\u0105zujemy si\u0119 do przeanalizowania oraz udzielenia pisemnej lub elektronicznej odpowiedzi na Pa\u0144stwa zg\u0142oszenie reklamacyjne w terminie <strong>14 dni kalendarzowych<\/strong> od dnia jego otrzymania.<\/p>\n            <p>Zgodnie z polskim prawem konsumenckim, brak ustosunkowania si\u0119 do \u017c\u0105da\u0144 Klienta w wy\u017cej wymienionym terminie oznacza uznanie reklamacji za w pe\u0142ni uzasadnion\u0105.<\/p>\n        <\/div>\n    <\/div>\n    \n    <div class=\"download-action-box\">\n        <div class=\"download-action-text\">\n            <h4>Wz\u00f3r formularza reklamacyjnego<\/h4>\n            <p>Pobierz gotowy formularz w formacie PDF, wype\u0142nij go i do\u0142\u0105cz do wysy\u0142anej paczki.<\/p>\n        <\/div>\n        <a href=\"\/formularz_reklamacji.pdf\" download class=\"download-btn\">Pobierz PDF<\/a>\n    <\/div>\n<\/div>\n```\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Reklamacje i zg\u0142oszenia Procedura reklamacyjna w sklepie alexvalex.pl 1Odpowiedzialno\u015b\u0107 za zgodno\u015b\u0107 towaru z umow\u0105 (R\u0119kojmia) Jako sprzedawca odpowiadamy wobec Konsument\u00f3w oraz os\u00f3b fizycznych prowadz\u0105cych jednoosobow\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105 dokonuj\u0105cych zakupu w celach niezwi\u0105zanych bezpo\u015brednio z ich bran\u017c\u0105 zawodow\u0105 (tzw. Przedsi\u0119biorcy na prawach konsumenta), za wszelkie wady fizyczne oraz brak zgodno\u015bci towaru z zawart\u0105 umow\u0105 sprzeda\u017cy. Odpowiedzialno\u015b\u0107 &hellip; <a href=\"https:\/\/alexvalex.pl\/pl\/reklamacje\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Reklamacje<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10914","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacje - alexvalex.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexvalex.pl\/pl\/reklamacje\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacje - alexvalex.pl\" \/>\n<meta property=\"og:description\" content=\"Reklamacje i zg\u0142oszenia Procedura reklamacyjna w sklepie alexvalex.pl 1Odpowiedzialno\u015b\u0107 za zgodno\u015b\u0107 towaru z umow\u0105 (R\u0119kojmia) Jako sprzedawca odpowiadamy wobec Konsument\u00f3w oraz os\u00f3b fizycznych prowadz\u0105cych jednoosobow\u0105 dzia\u0142alno\u015b\u0107 gospodarcz\u0105 dokonuj\u0105cych zakupu w celach niezwi\u0105zanych bezpo\u015brednio z ich bran\u017c\u0105 zawodow\u0105 (tzw. 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