Reclamations and Complaints
Complaint procedure at alexvalex.pl online store
1Statutory Warranty for Non-Conformity
We are liable to Consumers and Sole proprietors with consumer rights for any non-conformity of the Goods with the sales agreement (statutory warranty for defects).
The warranty is valid for 2 years from the date of physical delivery of the Goods to the Customer.
2Submitting a Complaint
If you find that the goods are defective or do not conform to the agreement, please submit your complaint in one of the following ways:
- Email: Send a notification to our support email: info@ffgroup.global.
- Post: Send a written statement to our registered business address:
Complaint and shipment address:
FF GROUP PL Sp. z o.o.
ul. Szlak 7/222
31-153 Kraków, Poland
Please provide your order number, a detailed description of the defect, the date of disclosure, and your request (repair of the item, replacement for a new one, price reduction, or contract cancellation and refund).
3Response Time
We will respond to your complaint within 14 calendar days of receipt.
If we fail to reply or address your demands within this time, the complaint is deemed accepted in accordance with Polish consumer protection law.
Complaint Form Template
Download the prepared complaint form in PDF format, fill it out, and attach it to your shipping package.